Privacy Policy
This explains what personal data Kopa Ballone collects when you use this website, why we collect it, who else sees it, and what you can ask us to do with it.
01Who we are
Kopa Ballone is a booking platform for hot air balloon flights. We list balloon operators, show you their verified details and prices, take your reservation on their behalf, and pass your flight details to the operator you booked.
We do not fly the balloon ourselves. The flight is operated by the company named on your booking confirmation, and that operator is responsible for carrying you on the day.
Our contact details are:
Kopa Ballone Tech
PJ88+VW7, Al Bairat, Al Qarna, Luxor Governorate 1341614, Egypt
[email protected] ·
+20 10 43169214
02What we collect
You give us directly
| Data | Why we need it |
|---|---|
| Name, email address, phone number | To create your account, confirm your booking, contact you about your flight, and reach you if the operator needs to reach you. |
| Profile photo | Optional. Only stored if you upload one. |
| Country and governorate | To tailor the site to your location and to report to operators in the flight zone you fly. |
| One-time passcodes sent to your phone | To verify that you own the phone number you gave us. |
| Anything you write to us | Messages you send through customer service chat or the contact form, so we can answer you. |
We collect when you book
| Data | Why we need it |
|---|---|
| Your booking reference, flight date, departure slot, passenger count and names | To issue and manage your reservation and boarding pass. |
| Pickup address and its coordinates | To send your driver to the right meeting point on the morning of the flight. |
| Your QR boarding token and its scan history | Each booking gets one pass. We record whether and when it was scanned so a pass cannot be used twice. |
| Payment status, amount and method | To process and evidence your payment and to handle refunds. |
| Any reviews or photos you post | Only if you choose to publish them. Reviews come from real bookings. |
Collected automatically
| Data | Why we need it |
|---|---|
| IP address and device type | For security, to prevent fraud and abuse, and to keep the site working. |
| Push notification token | Only if you allow notifications, so we can tell you your flight is confirmed, delayed or cancelled. |
| Session and language cookies | To keep you signed in and to remember which language you chose. |
03Who else sees your data
- The balloon operator you booked. We pass them your name, contact details, passenger numbers and pickup location, because they are the ones flying you.
- Your driver and guide on the day, to the extent needed for the pickup.
- The payment gateway, to take payment and to give you a refund if you are owed one.
- Government authorities, where we are legally required to disclose something.
- Nobody else. We do not sell personal data, and we do not share it for advertising.
Operators are based in different countries. By booking, you accept that your flight details travel to the country where your flight operates.
04Why we are allowed to use it
We process personal data on these bases:
- To perform our contract with you — creating your account, booking your flight, issuing your ticket and handling payment.
- For our legitimate interests — keeping the platform secure, preventing fraud, improving the site and answering your support requests.
- With your consent — for optional notifications, cookies beyond those needed to run the site, and any marketing email. You can withdraw consent at any time.
- To meet a legal obligation — for example tax and accounting records.
05How long we keep it
- Account data — while your account is active, and for a reasonable period after you close it.
- Booking and payment records — for as long as we need them to evidence the transaction and meet tax and accounting obligations.
- Support messages — until the matter is resolved, plus a reasonable archive period.
- Security logs — for a limited period, then deleted.
06Your rights
You can ask us at any time to:
- Tell you what personal data we hold about you, and give you a copy.
- Correct anything that is wrong or out of date.
- Delete your data, where we are not required to keep it.
- Restrict or object to how we use it.
- Withdraw consent you previously gave.
- Complain to the competent data protection authority.
Email us and we will respond. We may need to verify who you are before we release anything.
07Security
We use HTTPS in transit, hashed passwords, restricted internal access, and separate access controls for operator and driver accounts. No system is perfectly secure, but we keep personal data to the minimum needed to run the booking and to keep it safe.
08Children
This site is not directed at children. Most operators only accept passengers aged 6 and over, and anyone under 18 must have an adult make the booking and be present on the flight. We do not knowingly collect personal data from children directly.
09Cookies
We use a small number of cookies and session storage: one to keep you signed in, one to stop form fraud, and one to remember the language you picked.
We also use Google Analytics to understand which pages are useful. It tells us page views and rough, aggregated location — it does not read your messages, your bookings, or anything you type into the site, and it does not build an advertising profile of you.
We do not run advertising pixels, and we do not sell or share your data with ad networks. If you would rather browse without analytics, a standard browser privacy extension or a Do Not Track setting will block it.
You can clear cookies in your browser at any time, though you will be signed out and returned to the default language.
10Changes to this policy
We may update this policy as the platform changes or the law does. The version that applied when you made a booking is the one recorded against that booking reference.
11Contact
For any privacy question, data request or complaint, contact us and we will deal with it.