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BALLOONSCANNER GUARANTEE

OUR PROMISE TO YOU

We stand behind every experience we offer. Discover the guarantees that make booking with BalloonScanner the smartest choice.

Low Price Guarantee

Our low commission structure ensures you receive the best available prices in the market. We pride ourselves in keeping our margins as low as possible so that the savings are passed on to you.

  • Transparent pricing with zero hidden fees
  • Competitive market-rate comparisons
  • Low deposits to secure your booking

Open Ticket System

BalloonScanner is the only platform that offers open tickets with flexible validity periods. This gives you freedom to choose your perfect flying conditions without the pressure of fixed dates.

  • Flexible date selection
  • Valid for an extended period
  • No penalty for rescheduling

Reschedule Guarantee

Weather can be unpredictable, but your peace of mind shouldn't be. Our optional reschedule guarantee protects against weather-related cancellations and unforeseen circumstances.

  • Weather cancellation protection
  • Rebook at no additional cost
  • Optional add-on at checkout

Safety Guarantee

All operators on our platform are fully licensed and insured. We vet each operator rigorously to ensure your safety is never compromised. Every flight on Balloonscanner meets international aviation standards.

  • Fully licensed & insured operators
  • International aviation standards
  • Rigorous operator verification

Frequently Asked Questions

Hot air balloon flights are highly dependent on weather conditions. If weather is unsuitable, your operator will communicate the cancellation typically 1-2 hours before the scheduled flight. With BalloonScanner's open ticket system, you can simply reschedule to another available day at no extra charge.
When you add the Reschedule Guarantee at checkout, you are protected against weather cancellations and other unforeseen circumstances. If your flight is cancelled for any covered reason, simply contact our support team and we will arrange a free rebooking to your preferred date.
Cancellation policies vary by operator and ticket type. Full details are shown on the booking page before you confirm. In general, cancellations made more than 24 hours before the flight are eligible for a full or partial refund depending on the operator's policy.
Yes. Every operator listed on BalloonScanner must hold the required national aviation certifications including commercial balloon operating licences, liability insurance, and regular safety inspections. We conduct periodic reviews to ensure continued compliance.